Support

How can we help?

Questions about compatibility, what comes in the kit, or an order? Email hello@slatecove.co or use the form below.

For order help, include the email used at checkout and your order number when available.

Before ordering

Product questions

Review jar compatibility, kit contents, food-storage guidance, and common questions on the product page.

Read product questions

Order help

Delivery or returns

Start an authorized return within 30 days of delivery. Preference returns use tracked customer-paid shipping. If something is not right with your order, contact us and we will make it right.

Email support

Send a message

Tell us what you need.

Do not include payment card information or passwords. We will only use the details you provide to respond to your request.